Get the Support You Need

Your satisfaction is our top priority. This is why we want to make sure you have a seamless and hassle-free experience when using SequriX!
Take advantage of our FAQ-section and other resources to troubleshoot issues.

Support

Contact us with questions about SequriX from monday to friday 08.30 am – 17.00 pm via:
+31(0)53 480 3122 or support@sequrix.com

24/7 Support

Do you have trouble due to a malfunction that's preventing you from continuing your work? You can also reach us in the evening, at night, and during the weekend. 

 +31(0)53 480 3122

Implementation

Do you have a question about the implementation of SequriX? Please directly contact your implementation consultant.

+31(0)53 480 3123

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Remote Support

On the instruction of the support employee, click on the button below.

Disclaimer Remote Support
By clicking on the button below, you accept a session where, from a distance, a SequriX employee accesses your computer. The software with which the session is executed has been compiled with great care, but it is possible that this software – for whatever reason – does not function as intended. It cannot be ruled out that damage may occur to, for example, software or data on your PC. SequriX is not liable for any damage in any form whatsoever arising from or related to the use of the remote support service. By clicking on the button below, you agree to the above terms and conditions.

 

 


Note: In the context of applicable GDPR legislation, we would like to ask you to close and save documents, web pages and applications containing sensitive information in advance.

 

 

Supported Platforms

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Backoffice

Supported browsers: Google Chrome, Mozilla Firefox & Microsoft Edge

Screen resolution: At least 1280 x 1024

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Smartphone

Operating system: Android 10.0 or higher

Connectivity: NFC (for scanning checkpoints)

We can advise you in the selection of a suitable smartphone.

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Hosting & Updates

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Cloud Environment

SequriX is a web-based application hosted by us at a datacenter based in the Netherlands. This brings many benefits for your organization: the burden on your ICT environment is minimal, and you always receive the latest updates. You can consult the back office application via a secure connection at any time and from any place.

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Automatic Updates

SequriX is continually undergoing further development, so you benefit from new and improved features. There is no need to buy new software or install new updates: SequriX updates are carried out automatically and therefore you always have the latest version. When updates are implemented, your SequriX settings will remain intact.

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Frequently Asked Questions

Our system supports the following browsers:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge

Make sure your screen has a resolution of at least 1280p x 1024p.

You can use any smartphone with Android 10.0 or higher. In addition, it must be NFC-enabled to be able to scan checkpoints.

If you need help finding a smartphone, we will be happy to advise you on the selection of a suitable device.

The short answer is no. SequriX is a web-based application that we host in a data center in the Netherlands. This offers enormous advantages for your company: Your IT systems are only minimally affected and you always have the latest updates automatically. By means of a secure connection, you can access the back office anytime and anywhere.

SequriX is continually undergoing further development, so you benefit from new and improved features all the time. There’s no need to buy new software or install new updates: SequriX updates are carried out automatically, so you always have the latest version. You will be informed about any upcoming updates in advance. And don't worry about your settings getting messed up after an update. You can be sure that all your SequriX settings will remain intact.

If you encounter any issues with the set-up, there are a number of things you can do:

  1. Use our online onboarding-tour, which will guide you through the process of setting up the software.
  2. Have a look at our user manual. You can find it in the SequriX settings menu.
  3. If you use our Premium or Enterprise model, you can contact one of our consultants, who will be happy to help you. You can contact them under the following number: +31 (0)53 480 3123

For all of our paying customers, we offer personal support. You can either call or contact us via e-mail.

☎ +31 (0)53 480 3122

✉ support@sequrix.com

Please note that we are available for general requests Monday through Friday from 8:30-17:00.

In case of problems or disruptions, we are available 24/7.