About the Client: DeltaSafe Security Service

DeltaSafe Security Service, based in Middelburg, The Netherlands, is dedicated to providing high-quality security services. Their mission is to ensure the safety and security of their clients through expert personnel, advanced technologies, and tailored security solutions. The use of advanced software for both office staff and field personnel is crucial to their operations.  

More about DeltaSafe Security Service

Challenges

To remain distinctive and competitive, DeltaSafe Security Service continually expands its service offerings. These include traditional security services as well as alternative services like periodic maintenance of fire alarm systems and urgent medication delivery for local pharmacies. This diversity in services, however, brought challenges, particularly in invoicing.

Invoicing: The Gray Area with Monthly Subscriptions

DeltaSafe Security Service previously used a subscription model for their services. This system caused issues, such as accurate invoicing during months with public holidays. On holidays when no patrols were conducted, the invoicing became skewed. There arose a need for task-based invoicing, which better aligned with their dynamic service delivery where no two days are the same.

Manual Actions: A Time-Consuming Task

The previous system required numerous manual actions from various personnel. Reports of alarm responses or patrols had to be reviewed to determine what could be invoiced. This process was time-consuming and led to inconsistencies.

Solutions

Choosing SequriX quickly provided solutions for DeltaSafe Security Service's daily challenges. Here are some key features that helped them:

Task-Based Invoicing

Thanks to task-based invoicing, DeltaSafe Security Service could invoice more transparently and accurately. Surprises in invoicing are a thing of the past, and invoices are now always correct, as no tasks are over or under-invoiced. Manual corrections with debit/credit invoices are no longer necessary, saving time.

Data Insight

SequriX gave DeltaSafe Security Service the ability to optimally utilize available data. Now, they can gain operational performance insights by region and make strategic decisions based on data. This helps in scaling operations and optimizing resource allocation, such as adding an extra vehicle to a region where more profit can be made. 

Results

With SequriX, DeltaSafe Security Service transitioned to a more efficient way of invoicing and data usage. This resulted in significant time savings, as everything is automatically recorded and invoiced. Security personnel also benefit from not forgetting tasks and not needing to memorize routes when the software is offline. This streamlines and structures the entire operation. 

SequriX's use is also evident on invoices. The invoices are now more detailed and transparent, tailored to customer needs. Some clients want more information and details, while others prefer a brief description. The flexibility in invoice layout increases customer satisfaction in this area. 

SequriX has helped DeltaSafe Security Service innovate in various areas, including the invoicing process and daily operations. In the coming years, DeltaSafe Security Service wants to ensure that SequriX is integrated into even more business processes, ensuring that every task, from standard patrols to medication delivery, is efficiently invoiced. DeltaSafe Security Service continues to adapt its services to customer demand, supported by the SequriX platform.