Alert Group strengthens cooperation between ARC and security guards with SequriX

Alert Group has found in SequriX the software solution for their surveillance services and cooperation between their security guards and their own private alarm receiving center (ARC). Thanks to SequriX, alarm receiving operators can track security guards' locations in real time, manage object information and handle alarms efficiently. These innovations have significantly improved efficiency, safety and motivation within Alert Group. 

About the client: Alert Group

Alert Group is known for its commitment to first-class security services, with a focus on their own ARC. This main control center is the heart of their operational system, where all alarms and security systems are carefully monitored. Alert Group's alarm center is distinguished by its proactive approach, ongoing investment in advanced technologies and compliance with security standards. The company's ambitions are focused on ensuring quality and efficiency in their services such as mobile surveillance. 

More about Alert Group

Challenges

Alert Group faced some challenges with their then-current software solution. Initially, the company was using a custom-made software originally designed for the cleaning industry. However, this software proved unsuitable for the specific needs of the security industry and the security company. 

Limitations of the software

The biggest problems with the software were the lack of continued development and the inability to make improvements based on user feedback. As a result, Alert Group increasingly ran into the limits of the software, which resulted in slowing down work processes. Employees became demotivated by the inefficiencies and were eager to implement a new software package. 

Lack of control and information

Another major challenge was the lack of control and management of the surveillance service. The alarm receiving operators did not have sufficient visibility into the locations of the security guards, which made making informed decisions difficult. In addition, there was a lack of complete and up-to-date property information, which is crucial to an effective security operation. 

Digitization and communication issues

The final challenge for the security company was the limited digitization between the alarm center and on-site security guards. The lack of digital integration hindered the rapid and successful handling of alarms. In addition, phone calls regularly caused noise and miscommunication, which reinforced the desire for a reliable digital solution. 

Solutions

With SequriX's software, Alert Group found the ideal solution for efficient cooperation between their surveillance service and the private alarm receiving center (ARC). Described below are the main functionalities that perfectly fit Alert Group's needs and wishes. 

Seamless integration with alarm centers

Alarms are automatically dispatched via the smartphone to the appropriate guard, without the need for telephone contact with the control center. The software takes into account several variables such as the type of alarm and the GPS coordinates of the guard on duty, enabling a quick and targeted response. 

Real-time availability of information

The need for real-time information was met by the versatile availability of SequriX in both the back office and the mobile app. The back office contains all essential information for alarm monitoring, so Alert Group's security guards are provided with all relevant alarm and object information. This information, including alarm codes, emergency contacts and documents, is accessible based on set roles and permissions. Object information is also readily available to alarm receiving operators and easily managed from a central point. 

Improved security with the man-down feature

Digitization in the area of security has significantly improved the processes within Alert Group. The dispatchers already had intensive contact with security guards in the field, not only for work coordination but also for employee safety. With SequriX's man-down feature, when security guards are inactive, they are automatically approached via the app to give a life signal. If no response follows, this signal is transmitted to the alarm center, which can then take appropriate action. 

Results

Thanks to SequriX, Alert Group's alarm receiving operators now have insight into the location of security guards at any time, enabling them to make quick and accurate decisions. Object information is readily available and can be managed easily and centrally. Alarm notifications are easily forwarded to the appropriate security guard via their smartphone, and withdrawal of notifications is also done digitally. This reduces telephone contact and prevents miscommunication. 

In the area of data and personnel security, Alert Group has also made significant advances. The SequriX app allows security guards to securely access information that cannot be accessed by third parties, eliminating the need for printed documents in security guards' vehicles. This not only increases efficiency, but also the security of sensitive information. 

Personnel security is a critical concern, especially in an industry with many so-called “lone workers”. Alert Group employees now benefit from new safety tools such as the panic button and regular check-ins within the app. These features can be life-saving in emergency situations and make security guards feel safer on the job. These improvements highlight the strength and commitment of the most important part of Alert Group: the security guards who go out every day to perform various jobs.