How to Run a Successful Security Company?

Running a security company is both a rewarding and challenging job. There’s a lot more to making it successful than simply managing your team of security guards. In this article we’ll explain how to run a successful security company and give you 9 tips.

What Type of Security Services Does Your Company Offer?

Security services keep evolving and at present there are a lot of security services available. When running a security company, it’s important to first think about what type of security services you offer, such as mobile patrols, alarm interventions, static security and/or security at events. Once you know what type of services you want to offer, it’s important to see if you can provide everything that is necessary for those security services.

When you aren’t providing everything necessary yet, then that’s a first step to take care of to be a successful security company. This way you can offer your clients a full service and improve their satisfaction.

9 Tips When Running a Security Company

Besides having a clear idea of the services you offer, you can also work on other parts of your business to support and improve the quality of your services. Below we have listed 9 tips on how you can do this.

1. Train Your Guards

Your guards are the heart of your company. With the ever-changing security landscape, it’s important that your guards stay up-to-date with the latest industry trends and techniques. Such as interpersonal and communication skills, as guards represent your company and often interact with the public. But also being able to recognize potential cyber threats such as phishing attempts, not having strong passwords for systems and personal devices that aren’t properly secured.

This is why it’s important to continuously invest in training and development programs for your guards so you can offer your clients the best security with the highest standards. Make sure your guards are trained in both traditional skills as well as modern technological know-how. This way they can provide comprehensive protection.

Don’t forget that it’s not only important for your guards to stay up-to-date with the latest trends and techniques, but also to train guards on new technology such as AI-driven surveillance systems. The effect of advanced security tools is dependent on the people who use them after all.

By training your guards you’re not only keeping their knowledge up-to-date, but you’ll also experience less turnover of guards. Which leads to reduced costs associated with the recruitment of new guards.

2. Maintain and Improve Your Customer Relationships

When running a security company, retaining your current customers is just as important as winning new ones. This is why maintaining and improving your customer relationships is important. Go the extra mile so you can increase the chances that a customer will hire you again in the future. This can be done by communicating regularly and transparently with your customers. Keep them informed about the security measures, potential threats and how you address them.

Another way to improve your customer services is to personalize your services to the needs and concerns of individual clients. Create customized security plans and demonstrate your commitment to providing the best security possible. This will strengthen the trust and satisfaction of your clients.

Security guard management software like SequriX offers the possibility of adding your logo and branding to the reports you send, as well as customizing the time the reports will be delivered. This also counts for the customer portal which customers can access. With automated reports you keep your clients in the loop. Let them know what is going on within the services you provide by informing them of potential risks or letting them know nothing alarming has happened. This can give them a feeling of security.

3. Work Together with Other Security Companies

Teamwork is an important part of a successful security company. Not only between your own guards, but also between you and other security companies. Every company is different and offers different services. When you need to expand your coverage to meet your customers’ needs, you can outsource tasks that fall outside of your expertise. By working together with other security companies, you can create a safer and more secure environment.

Working together with other security professionals also means that they can ask you for your expertise. When you don’t provide the service they’re asking for or don’t have coverage in their area, you can use the SequriX Hub to get in contact and work together. This opens up new opportunities for your security company.

With the Hub you’ll gain access to a network of security professionals all over Europe. This opens up new growth opportunities and enables you to offer a comprehensive range of services to your customers.

4. Stay Up to Date with Permits and Licenses

You already know that having the right permits and licenses are very important for running a security company. These can change over time and are often only valid for a few years. While running a security company it’s important to renew them on a regular basis to maintain your authority to operate your business.  

When running a security company, you’ll also deal with a lot of sensitive information next to taking care of your customers' safety. This is why it’s important to operate legally and make sure you are GDPR-compliant. Not only is this important to properly handle your customers’ information, but it also strengthens your clients’ trust in your company.

Software like SequriX plays an important role in this and it’s important that the software supplier is GDPR-compliant. Especially because of the personal data from your clients that is being processed within the software.

5. Always Be In Control of All Operations

If you want to run a successful security company, it’s important to always be in control of all operations within your company. This way you can ensure that your security services are always of the highest standard.

To do this you can implement security guard management software. With this software you’re able to create checkpoint routes for your guards using NFC, GPS or barcode technology. This way you can ensure that all activities are being carried out according to the contracts you have with your clients. As well as creating a safer environment for your guards. Most software are also able to create automated reports after a tour is completed, creating a transparent overview of all services performed.

You’re always in control of all operations you’re able to identify issues quicker and create solutions to help guards operate more smoothly. This increases your operational efficiency.

6. Make Data-Driven Decisions and Improve Operations

Data-driven decisions are decisions you make based on data you’ve collected on your company’s key performance indicators (KPI’s). You’re using facts, data and insights for making decisions, instead of basing them on intuition or emotion. This way you can make sure that your decisions are fair and balanced.

A data-drive approach helps security companies to make decisions about threats, risk-levels, response effectiveness, compliance with industry regulations and resource allocation. With the right data you’re able to identify inefficiencies in patrol routes, incident response times and staffing levels. This leads to cost savings, increased productivity and a more responsive security company.

Lastly, data-driven strategies help you with gaining a better understanding of your customers needs, preferences and behaviors. With this information you can improve your security services to better meet your customers’ needs.

7. Use an All-in-one Management Software

The right tools and technologies are essential for making a security company successful. Nowadays there are a lot of technologies available, many focused on a certain challenge that security companies face. This means you’ll likely use different software at the same time when running your security company. Not only is this an administrative challenge, but it also increases your costs.

An all-in-one guard management software like SequriX offers a solution for this challenge. This software not only offers features to manage your guards but also makes it possible to manage all your contracts, send customer reports and invoices. By using an online guard monitoring system you can also boost your revenue and efficiency.

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8. Automate as Many Processes as Possible

Manual security processes slow down the response time of your guards and can lead to inconsistencies. By automating as many processes as possible you can handle the complexity of threats and enable faster detection and responses, as well as reducing human errors. Automation also ensures that security tasks are carried out consistently, giving your teams more time to concentrate on more complex threats.

Automation is usually applied to repetitive tasks such as:

• The distribution of alarms to employees
• Vulnerability management
• Compliance monitoring
• Invoicing
• Reporting
• Price changes

9. Monitor Your Company

When running a successful security company, it’s essential to periodically monitor how your company is doing. This can be done by looking at key metrics such as new customers and how much time is spent on specific tasks and customers. Are you noticing that you spend a lot of time on one customer? Then you might want to charge them a higher price to make your services financially viable.

Management software can help you with getting these insights and monitoring the key metrics of your security company. For example, SequriX offers the possibility to see the amount of money you charge a customer and how much time you spend on them. By using SequriX you can calculate this better.

Running a Successful Security Company 

Running a security company isn’t an easy task but can be made easier by using an all-in-one security guard management software like SequriX to automate repetitive tasks and keep control of all operations within your company.

SequriX offers a wide range of functionalities from managing your guards and their tasks to customer reports and contract management. Curious about how our software can help you with running a successful security company?